FAQ
Answers to the questions we hear most. Can't find yours? Call us at (775) 476-2994 or email support@armadameds.com.
Shipping
Where do you ship?
We ship to addresses in the 48 contiguous United States and Washington, DC. We can't ship to Alaska, Hawaii, US territories, military (APO/FPO) addresses or outside the US at this time.
How fast will my order arrive?
Most orders ship within 1 business day. Once shipped, most orders reach addresses in the continental US in about 2 business days. Large or heavy orders may ship in more than one box.
How much is shipping?
Standard shipping is $7.50, and free on orders of $50 or more. Standard shipping is the only option we offer right now.
How do I track my order?
We email you a tracking number as soon as your order ships. If you have an account, you can also see your orders and tracking there.
Ordering & payment
How do I place an order?
Add items to your cart and check out online. You can also call us at (775) 476-2994 to order by phone.
Do I need an account to order?
No. An account is optional, but it lets you see your order history and track packages.
What payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Every payment option available to you is shown at checkout.
Do you accept insurance or Medicare?
No. We don't bill insurance, Medicare or Medicaid, and all orders are paid at checkout. Your order confirmation email lists each item and price, so you can submit it to your insurance or benefits plan if they reimburse you.
Do some items need verification before they ship?
Some items may require prescription verification. If an item you order needs it, we'll contact you.
Can I cancel or change my order?
Contact us as soon as possible at (775) 476-2994 or support@armadameds.com. Because most orders ship within 1 business day, we can only cancel an order that hasn't shipped yet. To change items, we'll cancel the original order so you can place a new one.
Do you have discounts for new customers?
Yes. Join our email list and you'll get a code for 10% off your first order.
Do you work with businesses, clinics and care agencies?
Yes. See Provider & Business to apply for a business account.
Subscribe & Save
How does Subscribe & Save work?
On eligible nutrition products, choose Subscribe & Save and a delivery schedule of every 1, 2 or 3 months. Each delivery is 5% off, and your first subscription order is 15% off.
Can I change or cancel my subscription?
Yes, any time. Contact us at (775) 476-2994 or support@armadameds.com and we'll update it for you.
Returns
What is your return policy?
You can request a return within 30 days of delivery for items that are unused, unopened and in their original sealed packaging. Return shipping is paid by the customer, and a 15% restocking fee is deducted from the refund unless the item arrived damaged, defective or was sent in error. See our Refund Policy for full details.
What can't be returned?
For health and safety reasons, these items are final sale: food, nutrition and formula products (including tube-feeding formulas, oral supplements and thickeners), personal care items that have been opened, and hygiene items such as incontinence products, undergarments and compression stockings.
How do I start a return?
Email support@armadameds.com or call (775) 476-2994 with your order number. We'll send you a return authorization and instructions. Items sent back without a return authorization can't be accepted.
What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, cover any return shipping, and no restocking fee applies.
When will I get my refund?
Once your return is received and approved, the refund, less any restocking fee, goes back to your original payment method within 10 business days. Your bank may take a few more days to post it.
Contact us
How can I reach you?
Phone: (775) 476-2994
Email: support@armadameds.com
Mail: ArmadaMeds, 1 East Liberty Street, Suite 658, Reno, NV 89501
Phone hours: Monday–Thursday 8:30 AM–5:00 PM and Friday 8:30 AM–4:00 PM Pacific time. Closed weekends.