Returns

You can request a return within 30 days of delivery. To be eligible, an item must be unused, unopened, in its original sealed packaging and in resalable condition, in the quantity you received.

To start a return, email support@armadameds.com or call (775) 476-2994 with your order number and the items you'd like to return. We'll send you a return authorization and instructions on where to ship your return. Items sent back without a return authorization can't be accepted. Please don't send items back to the manufacturer.

Return shipping and restocking fee

Return shipping is paid by the customer. We recommend a trackable shipping method; we can't refund items lost in return transit.
A 15% restocking fee is deducted from the refund for returned items that are not defective, damaged or sent in error.
Original shipping charges are not refundable.

Final sale items (not returnable)

For health and safety reasons, these items are final sale and can't be returned:

Food, nutrition and formula products, including tube-feeding and enteral formulas, oral nutritional supplements, thickeners and infant or pediatric formula
Personal care items that have been opened or unsealed
Hygiene items, such as incontinence products and undergarments, compression stockings and other items worn on the body

Product pages note when an item is final sale. If you're unsure, contact us before ordering.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, and we'll cover any return shipping. No restocking fee applies. This applies to final sale items too.

Refunds

Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds, less any restocking fee, go back to your original payment method within 10 business days. Your bank may take a few more days to post it. Items that arrive used, opened or not in resalable condition may be refused and sent back at your expense.

Cancellations and exchanges

Orders usually ship within 1 business day. If your order hasn't shipped yet, contact us right away and we'll cancel it with a full refund. Once an order has shipped, the return policy above applies. For an exchange, return the original item and place a new order for the one you want.

Questions

Email support@armadameds.com or call (775) 476-2994, Monday–Thursday 8:30 AM–5:00 PM and Friday 8:30 AM–4:00 PM Pacific.